Managed the training aspects of two large transition programmes delivering significant organisational change through a revised business operating model and supported by an enhanced computing platform and training. Drove the implementation timetable and provided regular progress updates to the Senior Management Team. Identified Critical Success Factors for client satisfaction and managed their achievement through the project lifecycle. Successfully trained 4,700 former Metronet colleagues and 11,000 London Underground colleagues ahead of their transition into TfL and migration to a new IT system. Delivered quality end user training and achieved exceptional customer satisfaction scores.

Supported the Storage Area Network team building and configuring SAN support servers and high-speed fibre network switches during a data centre transition period.